CALL RECORDING & CALL LOGGING
Call analytics coupled with call recording is a powerful combination, strengthening your product portfolio to provide a detailed understanding of a customer’s experience or “journey”
FULLY INTEGRATED CALL RECORDING AND EVALUATION
CALL LOGGING AND RECORDING FROM iCall
iCall suite provides complete communications management that integrates with your telephone system. Users can view real-time and historical call data, see the status of other extensions and securely record all telephone calls.
iCall gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.
Why should you analyse call activity?
- Maximise the return on your telecoms investment
- Improve customer service, helping you to retain customers
- Increase revenue by monitoring and improving your business performance
- Improve call handling techniques
- Detect telephone fraud early
- Reduce communications costs