CALL RECORDING & CALL LOGGING

Call analytics coupled with call recording is a powerful combination, strengthening your product portfolio to provide a detailed understanding of a customer’s experience or “journey”

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FULLY INTEGRATED CALL RECORDING AND EVALUATION

CALL LOGGING AND RECORDING FROM iCall

iCall suite provides complete communications management that integrates with your telephone system. Users can view real-time and historical call data, see the status of other extensions and securely record all telephone calls.

iCall gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.

Why should you analyse call activity?

  • Maximise the return on your telecoms investment
  • Improve customer service, helping you to retain customers
  • Increase revenue by monitoring and improving your business performance
  • Improve call handling techniques
  • Detect telephone fraud early
  • Reduce communications costs

Talk to us about Call Recording and
Logging for your business

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About Redcare 5G

Redcare 5G is one of the leading providers of tailored communications solutions to businesses in the UK. Our products are uniquely packaged to ensure they’re easy to understand and competitively priced.

Find out more

Head Office

Phoenix House
Desborough Park Road
High Wycombe
Buckinghamshire
HP12 3BQ

Contact Details

Phone: 01635 568 660

Email: info@redcare5g.com