1. How You Can Enable A Mobile Workforce With Cloud Communications
Cloud communications brings employees, customers and partners into the conversation from wherever they are, on whatever device they’re on. This lets them pick up the conversation quickly by organising everything into a single cloud‐based application. Voicemails, videos, chats, and more can be stored and easily accessed whenever they’re needed.
Life is mobile, and your communications system should be too. You should be able to be as productive on your mobile phone as you are at your desk.
2. Supporting Multiple Locations With Cloud Communications
Cloud communications effectively creates a virtual communications system across all remote locations for an organisation, extending the solutions available for both mobile and remote workers, to include:
- Mobile phones
- Desk (hard) phones
- PC (soft) phones
- Contact center agents
Cloud communications treats office, mobile, and remote workers all the same.
3. Reducing Costs With Cloud Communications
The cloud offers a better path for growth.
It not only saves you money through economy of scale, but also scales cost-effectively as you grow.
If you’re looking to reduce communications costs, cloud communications can save you money with:
- No costly, upfront investments in servers, switches, and on premises PBX’s
- No budget “surprises” with consistent or predictable calling plans
- No costly, across‐the‐board software upgrades as new features and versions are released — you get the latest versions immediately, automatically
- No wasted money on over provisioned trunks or underutilized hardware
- No high energy and cooling costs to run a roomful of equipment, and rent to store it all
4. Focusing On Business, Not Infrastructure
Think of it this way: Would you rather have your engineers fixing the phones or finding new ways to wow your customers?
Cloud‐based communications solutions are exactly that: solutions. Fixing bugs and repairing hardware are the cloud provider’s problems, and most of them make sure it never becomes a problem for their customers. While you never have to worry about losing dial tone, your IT department can focus on making sure you don’t lose your competitive edge in the market.
5. Staying Current With Cloud-Based Software
Keeping your communications systems current is important—not only to ensure your business leverages the full functionality and latest capabilities available in your communications system, but also to ensure security and stability.
Most premises‐based communications solutions offer software maintenance for an added cost. But the risk and hassle of actually performing the upgrade belongs to the customer—and there are costs associated with performing those upgrades. A cloud communications solution also requires regular upgrades, but the risk belongs squarely with the service provider.